Shipping policy

At HOSVEN, we are committed to ensuring a smooth and reliable delivery experience for our customers. Please review our shipping policy below.

1. Order Processing

  • All orders are processed within 2–4 business days after confirmation of payment.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, processing times may be slightly extended.

2. Shipping Locations

We currently ship:

  • Nationwide across Pakistan
  • Internationally to selected countries

If your location is not serviceable, we will notify you promptly.

3. Estimated Delivery Time

Within Pakistan:

  • Delivery typically takes 3–7 business days after dispatch.

International Orders:

  • Delivery may take 7–14 business days, depending on the destination and customs processing.

Please note that these are estimated timelines and may vary due to external factors.

4. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • International shipping costs may vary based on location and package weight.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation message or email with tracking details (if available).
  • Customers are responsible for monitoring their shipment status.

6. Delays & External Factors

While we strive to meet delivery timelines, HOSVEN is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs clearance procedures
  • Incorrect shipping information provided by the customer

7. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties, taxes, or import fees.
  • These charges are not included in the product price and must be paid by the customer upon delivery.

8. Incorrect Address

  • Customers must ensure that all shipping details are accurate at checkout.
  • HOSVEN is not responsible for orders delivered to incorrect addresses provided by the customer.

9. Lost or Undelivered Packages

  • If your package is lost or significantly delayed, please contact us at hosvencustomercare@gmail.com.
  • We will coordinate with the courier service to assist you; however, resolution may depend on the courier’s investigation.

10. Contact Us

For any shipping-related inquiries, feel free to reach out:
📧 hosvencustomercare@gmail.com         📱 Phone & WhatsApp: +92 371 2467836